Got a question? We've got answers.

Making a new booking

The default setting for zutoura price display does not include tax and service charges. To see package rates with tax and service charges, you may view the total price for a tour by continuing to the booking form.

In connection with facilitating your tour transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the tour operator in connection with your booking for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, package tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the tour operator. The amount paid to the tour operator in connection with your booking for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your booking, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the tour operator and the location of the tour operator where you will be touring, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our tour package suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving tour operator located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Different rates are due to the different promotions being offered by a tour operator at any given time.

All promotional rates displayed are already discounted. Information regarding specific pakcage promotions are also displayed on the booking form. For more details, please continue to the booking form.

Deal, Non-refundable, Special Rate, etc is an indication of a special promotion with some form of discount for a particular tour operator, package type or period of tour. Bookings under promotion usually have a very strict cancellation policy which often results in a full package charge. Please make sure to read the booking conditions carefully before you submit your booking.

The rates displayed are per person for that particularpackage, NOT per package. It is important that you input the correct number of guests associated with this booking as rates may change based on guests. In some instances, a tour operator limits the number of guests per package. To avoid additional charges when you arrive to the destination, the number of guests must be accurate.

While zutouracannot provide specific travel advice, we do provide verified reviews from real travelers, as well as complete information regarding serivces, facilities, locations, and star ratings. By default, your search results will be sorted based our recommendations for the best value and most reliable partner operators.

Child age from 24months old are mandatory to pay the package cost to a child, it is due to payment hasto be paid to get entry ticket, transporation and other expenses involved in your tour package. But for accommodation most hotels allow children to stay within the packagecost with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of two adults and one child. If you prefer for extra bed/baby it will be chargeble, it can be decide by you at the time of booking by selecting the type of room and chld with or without bed. If it is child with bed, there will be additional charge to add in the package cost of a child. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

No, you can not. Only those package types available will be displayed after you enter your travel requirements.

No, it is not possible, every operator needs atleast a week time (7days) to arrange all the requirments related to a package, you plan in advance to to avoid disappointment in getting packages.

Of course you can; however, zutoura often offers prices that are 10%-30% lower than many tour operator's direct booking prices. Additionally, we offer benefits like Pay Later, Free Cancellation, and Low Price Guarantee that you won't get by booking directly.

No further discounts are available unless noted on the tour package page.

After inputting your destination and travel dates into the search box, you will be redirected to the search results page. Here, you can find the prices for Luxury, Premium, Standard and Budet, also you can sort the results based on price, star rating, or special deals. You may also filter your search results by price range, preferred star rating, or package type.

Please note that package rates are subject to change at any time. zutoura cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information.

You can easily choose the currency of your choice by selecting it from the drop-down box found at the top of the page. The page will automatically update to reflect the selected currency.

By going to the website and completing your travel you can make a booking, IMPORTANT: Please note that the lead guest name is entered correctly.

zutoura offers the following "Best Price Guarantee". If you have booked an tour package through zutouraand then show us that you could book the same package for the same dates and with the same conditions at a lower rate that is viewable and bookable on another website. We will either match that rate or beat it. Please click on the following link for further information : http://www.zutoura.com/privacy.html

Yes, other than the hotel charges for children with bed or children without bed most tour packagesper pax will include the child per pax, but the package cost may vary from the package cost of adult per pax. Becaue there are bed charges, entry fee charges and transporatation charges has to include to children accompanying in the package. But a baby package may be provided free of charge, for children under the age of 2.

Events happen around the world and, occasionally, your travel destination may be affected by an unexpected occurrence. In addition, you should familiarize yourself with the country you are planning to visit, both in terms of customs and habits, but also about potential risks. For these reasons, Zutoura.com recommends its customers to monitor the news and consult with their respective Embassies, Ministries of Foreign Affairs or other Government sources for official country-specific travel advisories.

When searching for the package rate, booking conditions will be right under the package type description. To check further, you can also click on the ""CLICK TO BOOK"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the operator, period of tour, package type etc. package can not be cancelled if your travel date has 15days only or less than 15days. Please read this carefully before submitting your booking.

Our tour partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

Book Now Pay Later is just that, make a booking now, pay for it later. As with all zutoura.com bookings, it is confirmed instantly. Approximately 15-20 days prior to the booking conditions becoming active, your credit card will be billed for the full amount. Simple.

If the package can be booked now and paid later, the text "Book now and pay nothing until (date, month and year)" will be displayed underneath the package image. Please make sure you select "Pay Later" when you input your credit card details.

Book Now Pay Later conditions are based on the operator's cancellation policy, it may vary opertor to operator, but most of the operator has such option if you book very well before to your travel date.

Payments and refunds

Local tax receipts are only available from tour operators for bookings where payments are made at the destination. For pre-paid bookings (pay through zutoura.com), all the packages are included with the tax as per local government norms. We can issue local invoices for bookings in Singapore since zutourais a tax resident of Singapore.

If you wish to get a receipt, please use zutoura.com Get Yourself. Please note that we only offer an electronic receipt in PDF format. Det Yurself allows you to get your receipt under your name and address or company name & address. You can also action this request by logging on to 'My bookings' via the website.

Please note that we only offer an electronic receipt in PDF format.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customers account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your booking is processed will determine what shows on your card statement. However, your statement will ALWAYS show zutourasomewhere in the subject line.

Yes. Please note that we may contact you for security purposes when making a 3rd party booking.

1) Rate per package per tour - Pay online: If a package is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the booking is then confirmed and a tour operator voucher will be automatically sent to your e-mail address. The tour operator voucher is only issued after we have verified and charged your credit card. The tour operator voucher AND copy credit card must be presented upon arrival at the pick-up point of destination, together with a valid form of photo ID. You may also deposit some amount at hotel/accommodation as per the hotel norms. Deposit amount can be recollected at the time of checkout from the hotel/accommodation.

2) Book Now Pay Later - Pay online: Book Now Pay Later is just that, make a booking now, pay for it later. The booking will be instantly confirmed. The booking conditions (cancellation policy) will determine when you are billed. The actual charge date will be approximately 15-20 days prior to the tour booking conditions becoming active. At that time you will be charged the full amount. This option is only available for Visa, MasterCard, AMEX and JCB. Please make sure you select "Pay Later" when you input your credit card details.

It depends, if you are booking in advance 90days prior to the travel date, you need to pay only 50% of total package cost, rest of 50% has to pay 15days prior to the travel date. Your package shall get cancelled if you don't pay full amount of total package cost. Becaue all the arrangements i.e hotel/accommodation, transporatation, guide, entry tickets to attractions, restaurants related to your pckage had been done at this stage, so no refund from the advance payment shall be done.

Further if you book your tour less than 15days prior to your travel date to the destination 100% amount of total package cost to be paid at the time of booking. No refund, no modification and cancellation can be done at this stage.

No, it is not foe the tour operatot it may be for hotel/accommodation as deposit it can be recollected when checkout from the hotel/accommodation.

Unfortunately we cannot change the currency selected once the payment has been made. Please ensure that the currency chosen is correct before proceeding with your booking.

Yes, it is possible if your travel date has more than 15 days to travel. From the date of booking confimation to 15days prior to your travel date you can any modifications and cancellation, but the travel date has only 15days or less than 15 days you can not do any modification or cancellation on your package. Further you are the main lead of lead of this package (i.e. who made the booking is very important person in every package of zutoura.com) because all the information goes to your email only and modication can be done by you only. You have to fill all the relevent dtails of your friend in the registration form to become your friend as main lead of repective package.

zutoura.com uses Secure Socket Layer (SSL) technology to encrypt all information. To check our site's authenticity and to verify the validity of our secured communication and information exchange lines, please click https://sealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=BOOKING.ZUTOURA.COM&en Your credit card will be charged by Zutoura Company Pte Ltd, the company managing all credit card transactions for Zutoura Travel Network companies including www.Zutoura.com. If you have any questions regarding charges to your credit card, please contact our zutoura Support Center.

In general there should be no need to speak to your bank before making a booking. However, if you are making a booking from a different country then your bank may block your payment for your security. If you are using your card outside of your home country it may be advisable to let them know to prevent any inconvenience.

Unless specified, the Tour operator should not charge your card. If this happens, either a) call us immediately or b) send an email to CustomerService@ zutoura com. We will open an investigation immediately.

The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control. If this happens to you, please let us know and we will do everything we can to help you recoup these fees with the bank.

No, we cannot change the payment option once the booking is confirmed. Please make sure you select "Pay Later" when you input your credit card details.

For Book Now Pay Later, the 1 USD is pre-authorized to make sure your credit card is valid. Please note that this is not an additional fee.

Please note that Book Now Pay Later rates are only available for credit card payment type.

We will only ask to charge your credit card before the charge date because of 3 scenarios: 1) You are asking to change your arrival date in which your credit card will expire before that new arrival date. 2) You are asking to change your booking and the tour operator policy changes to be non-refundable. 3) You are asking to change your arrival date to be earlier in which the charge date also becomes earlier.

Yes! zutouraoffers travelers multiple convenient ways to pay, including PayPal, debit card, bank transfer, online bank transfer, or even ATM and local counter payments in some countries. These payment methods are subject to availability, and will appear as options on your booking form.

zutoura.com currently only accepts credit cards (Visa, MasterCard, AMEX, JCB, IDEAL and Carte Bleue) and PayPal.

Please note: Some operators may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings.

Check confirmation status

In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by signing in to "My bookings" via the website.

You can check your booking status by signing in to "My Bookings" via the website. You may also access this information by signing in to your account via the Get -Yourself link in your confirmation email.

All bookings are instantly confirmed. Because as soon as your booking is confirmed one copy of confirmation order shall sent to your email, one copy shall go to repsective tour operator and another copy of confirmation order goes to our Agent at respective destination.

We will occasionally send a request for additional documents as part of our credit card security procedure. This can happen at any time of the booking process, including after your booking has been confirmed. Once your documents have been received and reviewed, we will send you a confirmation email with the booking voucher attached. Any charges made to your card at this time will be subject to package availability and any outstanding balance. If the additional documents are not provided, your booking will automatically be cancelled. Please contact us if you have not received confirmation within 24 hours of your documents being submitted.

Apart from the booking confirmation order, zutoura shall send a QR code to your registered email with the booking details, this QR code shall be delivered to you after your arrival of destination. You have show the QR code to the repective operator or their staff to assure that you are in as per the schedule. If you do not present the QR code you may experience problems to proceed tour.

zutourawill issue the booking voucher with your booking details as official confirmation. If your embassy does not accept this as proof for your visa application, you will need to contact the tour operator directly for the letter to guarantee your booking.In such case your booking might be paid fully and there won't be any refund, even if there is failure to obtain visa.

zutoura, provides you with a Get Yourself option. Just by clicking on the Get Yourselflink provided in your confirmation email, you will be able to resend your booking voucher. You can also resend your voucher by signing in to "My bookings" via the website.

After you send the requested documents, we will send you an email confirming receipt within 24 hours.

No. The rates listed on zutoura's website are only available through our service. Rates offered directly from the operator are typically 10% to 50% higher. In addition, you benefit from zutoura's Rewards Points that can be used for future bookings on any of the zutoura'sSpecial Rates - Pay online packages available through our website. We cannot guarantee either the rate or the availability of any booking you make directly with the tour operator.

No. Unfortunately, if we have requested additional documentation, we are unable to finalize your booking without these documents.

In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by signing in to "My bookings" via the website.

zutoura uses Secure Socket Layer (SSL) technology to encrypt all information. Please click http://www.zutoura.com/privcay.html for more information about our Shop Safe and Privacy Guarantee. The link is secure and the information you provide will be reviewed by a trained member of our Fraud Prevention unit. This team ensures it's really you making this booking. This verification is for your protection.

A duplicate booking will not be processed and charged unless you confirmed with us via phone/email that it is not an error. To avoid a duplicate booking status, please ensure that the names are the actual names of the guests. A duplicate booking will occur when the lead guest name, the email address, package type booked, and the dates of tour matches or overlap.

You need to present QR code and if necessary The booking voucher - A valid photo ID.

The booking voucher indicates you have a confirmed booking with zutoura. It is a PDF attachment sent to you at the time we sent you the confirmation email. It must be presented to the tour operator at the time you arrive the destination. In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by signing in to "My bookings" via the website.

QR shall be sent to your email by zutoura on the date of arrival to the destimation, you can connect internet to your smart phone from the hotel wifi or the data card given by the tour operator upon arrival, QR code in your email shall be read by the tour operator or their staffto confirm your arrival and take you the tour.

If your card has become invalid or has been cancelled, you can not book your pakcage, need to use alternate card to pay and confirm the booking.

Zutoura does not store your documents. As part of our commitment to your safety, we adhere to the PCI security standards council. For more information, please go to https://www.pcisecuritystandards.org.?

Occasionally, we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, Zutoura reserves the right to cancel the booking and refund any charges to the original credit card. We will contact you within 24 hours of receiving your documents to confirm that your booking has been finalized. Please contact us if you have not received confirmation after that time.

General tour operator information

Yes, Your tour package include these facilities to pick up you from airport when you reach your destitination and after the completion of tour you shall be dropped at airport. Refer package inclusinons while booking. Also your booking vochure wll have details of inclusions and exclusions in your package.

If breakfast is included, it will display "Inclusions" below the package. If it is not mentioned in inclusions, the tour is not including breakfast with this package at this rate. Breakfast requirement to be determined by you when you book tour package. If you would like to includeyou can use ‘Additional Services' available befor confiming the booking.

Please check inclusion and exclusions of your package, most of the tour packagesare included with breakfast, it may be consumed by you or not, but if breakfast is not included in the package there won't be any separate time break to have breakfast when your tour program is started as per itinerary.

Yes, while booking a package you have to choose your requirements, it may be for child with bed (CWB) or child no bed CNB) at the time of booking, but before confirmation there is an option for Additional Services (on payment only) to select your requirement, for example Luch, Dinner, Gala Dinner, Soft Drinks, Hot Drinks, etc. Please note Additional Services will vary based on the package and the tour operator.

Yes, but you have to choose the option and specify that are your pet is whether bird or animal.

Some hotels charge for these facilities while other hotels may give them as complimentary for their guests. This is subject to individual hotel policy. For more details, please contact the tour operator directly.

The extra bed is compulsory for adults. If the 3rd person is a child under 12 years of age you have the choice to tick or untick the extra bed in the booking form after you have specified the child's age.

On the package information page, click there are options to select your package type and the system will display all package types available at the tour package you have selected.

If the package is inclusive of breakfast, there will be no reduction in the rates, if you consume your breakfast or not. Zutoura.com is not able to remove a breakfast charge, if it is included in your package.

For more information about your chosen package please check the inclutions and exclusions.

Check-in time is normally from 14.00 hours. Check-out time is normally before 12.00 hours. Early check-in and late check-out are subject to package availability, cannot be guaranteed and are usually not free of charge.

A single room is designed for only one person. A double room is for double occupancy with either one double (king or queen size) or two single beds. All the packages are twin sharing package is for double occupancy but you may choose two single beds, tour operator facilitate for your requirements.

The type of breakfast offered depends on each individual hotel as indicated by the tour operator. Zutoura.com does not have access to this information. You can directly contact the tour operator after completion booking to specify your food requirements, additional cost may charge by the tour operator.

The tour operator address will be shown on the tour operator information page on our website. After the booking is confirmed, the tour operatoraddress and telephone number will be displayed on the package voucher. The address will also be shown in the tour operator local language.

When searching for the package rate, booking conditions will be right under the package type description. To check further, you can also click on the "Book now" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self-service, the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the tour operator, period of tour, package type, etc. Please read this carefully before submitting your booking.

The details and conditions of the cancellation policy will be different for each booking depending on the tour operator, period of tour, package type, promotion, etc. When searching for the package rate, booking conditions will be right under the package type description. To check further, you can also click on the "Book now" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self-service, the cancellation policy will be shown again upon cancellation.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer's account. It is important to not that some banks can take between 15-30 days or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your booking is processed will determine what shows on your card statement. However, your statement will ALWAYS show Zutoura somewhere in the subject line.

Zutouraprovides you with a Get Yourself service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to modify or cancel your booking until specific days(15-20 days prior to the departure) from the dare of departure. You can also cancel your booking by signing in to "My bookings" via the website.

Cancellation policy dates are calculated based on the departure date to the detination (local time), not arrival.

If you cancel a booking where your points were used, your points will be refunded upon cancellation. If the amount to be refunded exceeds the value of the points you have used, you will be refunded in cash in addition to the points. Points redeemed when purchasing a non-refundable booking will not be returned in case of cancellation.

There is no such option of shorten the tour, because after confirmation of your package booking reservation in the hotels for your stay, food, transport facilities and entry fee of atractions were alreay paid by the tour operator. The points you have used for the booking will not be refunded at all.

This is based on the tour operator's cancellation policy. Because after confirmation of your package booking, reservation in the hotels for your stay, food, transport facilities and entry fee of atractions are made with payments by the tour operator. It can not be recollect from different vendors who are all prepared to welcome and provide their services to you. So it is not refundable if you shortan your tour days. When you submit the booking, please check the Booking Conditions underneath the package type and on the booking form.

Special requests

You can make your special request on the Package Details page of the booking form. It is important to remember that all special requests are subject to availability and cannot be guaranteed by Zutoura. If available, your request will be confirmed upon arrival. If you wish to submit more requests, you may use the Get Yoursrlf link located in the confirmation email you will receive once your booking is complete or you can log into your Zutoura account to manage your booking.

All special requests are subject to availability and cannot be guaranteed by Zutoura. Zutoura will forward your request to your preferred tour operator upon receipt and you must follow up with the hotel upon arrival.

Early check-in and late check-out are subject to rooms availability, cannot be guaranteed by Zutoura, and may incur additional charges.

All special requests are subject to availability and cannot be guaranteed by Zutoura. Zutoura will forward your request to your preferred tour operator upon receipt and you must follow up with the tour operator.

Change a booking

Zutouraprovides you with a self-service option. Just by clicking on the Get Yourself link provided in your confirmation email, you will be able to request to amend your booking. You can also amend your booking by signing in to "My bookings" via the website. All the changes is possilbe if there are 20 to 15days available to your departure date, otherwise changes can not be done. But if the cahnge of date fall on other season difference of package cost to be paid by you.

All additional charges or refunds will be displayed in the grand total on the Get Yourself service. You can find this by clicking on the self-service link provided in your confirmation email. You can also find this information by signing in to "My bookings" via the website.

Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged. If the rate reduces, a refund will be issued (subject to the cancellation/amendment policy).

Please create a new booking for the period that you wish to extend. Usually, tour operator automatically arrange the changes in present package. As per new package you can extended days. But you have to complete the booking at least 24hrs. prior to the next itinerary in present package.

All amendments via Get Yself-service will be confirmed instantly. Should the amendment not be possible, you will be prompted to contact Zutoura.

To change the package, you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the cancellation policy. Any new booking is subject to availability. The original booking needs to be cancelled first to prevent the system from stopping your request as a duplicate booking.

Technical issues

In most cases, you will receive a confirmation email along with the Tour Operator Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to My bookings' via the website.

The charge that appears on your statement will be converted to your local currency by your credit card company. The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control.

The details and conditions of the cancellation policy will be different for each booking depending on the operator, period of tour, package type, promotion, etc. When searching for the package rate, booking conditions will be right under the package type description. To check these please how over ‘Free Cancellation?' You can also click on the ""BOOK IT"" button which will direct you to the booking form. The packagecancellation policy can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via Get Yourself service the cancellation policy will be shown again before cancellation.

If breakfast is included, it will display "Breakfast Included" below the packagein Inclusions. If it is not mentioned, the operator is not including breakfast with this package at this rate. Breakfast availability is determined by the operator. If you would like to inquire as to whether breakfast is available, we recommend that you contact the operator upon arrival.

Making a change to your booking may incur a charge. Please review the booking conditions located in your confirmation email. - If you want to change the dates of your booking, please click the Get Yourself Service link located in your confirmation email or login My Booking on the website. - If you want to change operator, you must cancel your booking via the Self Service link located in your confirmation email or login My Booking on the website. to other requests, such as adding a traveller, requesting an extra bed, should be made with additional charges.

If we cannot authorize your credit card then the booking cannot be submitted. Please contact your credit card company to check on the status of your card.

Your password is case-sensitive, so please check to ensure that you are entering the password correctly. You can request password retrieval by using the 'Forgot your password?' link below: http://www.Zutoura.com/rewards/login_problems.html

If you would like to update you profile (email address, home address, etc.), please login using your email address and password here: http://www.Zutoura.com/rewards/login.html Your password is case-sensitive, so please check to ensure that you are entering the password correctly. You can request password retrieval by using the 'Forgot your password?' link below:http://www.Zutoura.com/rewards/login_problems.html

Each package type identifies the maximum number of guests in the package. This can be seen by hovering over the ‘people' in the max column. For most package types you will be able to add an extra bed through the booking form. This fee will be shown before you confirm the booking. To avoid additional charges when you arrival, please make sure you book the right number of adults, children in your package.

In connection with facilitating your tour transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the tour in connection with your booking for taxes owed by the tour operator including, without limitation, sales and use tax, occupancy tax, package tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the tour operator. The amount paid to the tour operator in connection with your booking for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your booking, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the tour operator and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our package suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving tour operator located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Writing reviews

In order to ensure that all reviews are legitimate, only customers with a valid completed booking are allowed to submit a review. After completing your tour, you should receive an email with a link to a review submission page for that tour package. This page is also accessible through your Zutoura account page; the review section has a list of properties you've stayed at and which are available to review.

Zutoura Verified Reviews have been provided by actual travelers, who must book and complete a tour at any destination prior to reviewing it. It's our way of assuring reliable, authentic, and honest information to help you make better booking choices.

Zutoura Verified Reviews are screened by editors before being posted to our website to make sure the content complies with our review guidelines (click the link to know the guideline). We work hard to approve reviews and get them onto the site as quickly as possible.

Login

Your password is case-sensitive, please make sure that you properly use uppercase and lowercase characters when entering your password.

You can set a new password at any time by using the following “Forgot your password?” link: www.Zutoura.com/forgot.html

Your password is case-sensitive, so make sure that you are entering the password correctly.

If you are still having problems you can request the password to be resent to you by email using this link www.Zutoura.com/forgot.html

Bonus Cards

Zutoura Gift Cards are our best rewards program ever. Designed with your feedback, Bonus Cards are simple, flexible, and easy to use.

Redeem in any amount, whenever you're ready. No more waiting. No more worries about points expiring because you don't have the redemption minimum. No more converting points to currency. Your Bonus Card balance is a real currency value, so you know exactly how much you earned.

Your remaining balance in Rewards Points will be converted into a Bonus Card instantly when you make the switch.

Your new Bonus Card balance will appear right away in your Zutoura account. You can use it immediately or save it for a special occasion.

Most bookings will earn a Bonus Card. Members who book the most frequently with Zutoura will earn Bonus Cards on every booking. Bonus Cards will be issued about 7 days after you check out. Bonus Card values will vary depending on your booking.

Redemption is incredibly easy: Just use your Bonus Cards on eligible bookings! No minimums, no tiers, no problem. Just be sure you're logged in when booking your package.

Our goal is to maximize the rewards for all Zutoura members. Rewards are calculated on a number of factors. We reward our most loyal customers with best benefits possible, so Bonus Card amounts will generally rise with more bookings.

Travel! Members who book more often will earn a larger Bonus Card for each booking.

You can redeem up to the full booking value on most packages in our 1,000,000+ tour operators worldwide. Just look for the Zutoura Bonus Card message when booking.

Some packages are not eligible for Bonus Cards redemption. However, booking these packages can still earn more Bonus Cards for future use.

Refer a Friend

You can simply go to the Refer-a-Friend tab in your account and enter your friends' email addresses. When a friend clicks the link in the email, they will receive a 5% coupon code for their first promo-eligible booking. When your friend completes their first booking, you will receive the same amount of referral credits in the form of an ZutouraBonus Card that can be used on your own Zutoura bookings. You will receive your Bonus Card about 7 days after your friend has checked out. You can earn a maximum of $5000 USD in referral BonusCards.

Certainly! Simply sign in to your Zutoura account and go to your tracking dashboard on the Refer-a-Friend tab.

You will earn referral credits in the form of an Zutoura Bonus Card about 7 days after your friend has checked out from their first booking. Once the Bonus Card is issued, redemption is incredibly easy – just use your Bonus Card on eligible bookings. No minimums, no tiers, no problems. Just make sure to sign in when booking your package. Bonus Cards expire 90 days from the date of issuance.

The program is currently invite only – we will be opening it to all users soon. Stay tuned!